On Site Posted On Customer Service Agent

Source Job Bank #3666561 Overview Languages English Education College/CEGEP or equivalent experience Experience 3 years to less than 5 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Industrial plant Aviation/aerospace manufacturing Responsibilities Tasks Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Sell merchandise Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Complete and process international purchase orders Review purchase order claims and contracts to determine compliance with company policy Experience and specialization Computer and technology knowledge Database software Enterprise resource planning (ERP) software Internet MS Excel MS Outlook MS Windows MS Word SAP (FI/CO / HR / MM / OT SD) MS Access MS PowerPoint JD Edwards Spreadsheet Electronic mail Inventory control software Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Tight deadlines Work under pressure Repetitive tasks Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Judgement Ability to multitask Dependability Honesty Quick learner Benefits Health benefits Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits Financial benefits Registered Retirement Savings Plan (RRSP) Other benefits Free parking available