On Site Posted On Order Desk Agent

Overview Languages English Education Bachelor's degree or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Business Private company, corporation or industry Responsibilities Tasks Produce informational materials to increase awareness of services available Answer written and oral inquiries Assist in the preparation of brochures, reports, newsletters and other material Gather, research and prepare communications material Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Order office supplies and maintain inventory Perform general office duties Receive and log complaints Receive payments Explain procedures, risks and benefits to clients Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Experience and specialization Computer and technology knowledge Internet MS Excel MS Outlook MS Windows MS Word MS PowerPoint MS Office Quick Books Social Media Spreadsheet Electronic mail Additional information Security and safety Criminal record check Work conditions and physical capabilities Attention to detail Fast-paced environment Bending, crouching, kneeling Repetitive tasks Walking Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Honesty Quick learner Benefits Other benefits Free parking available Learning/training paid by employer On-site amenities Team building opportunities Parking available Variable or compressed work week