On Site Posted On Deskside Support Technician

or diploma from a program of 1 year to 2 years Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Work setting Help desk Consulting firm Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Manage incidents Credentials Certificates, licences, memberships, and courses  Microsoft Certified Solutions Associate (MCSA) Microsoft certified solutions associate (MCSA) Experience and specialization Computer and technology knowledge Device drivers Networking software Networking hardware Networking security Intranet Internet Servers MS Office Additional information Security and safety Criminal record check Transportation/travel information Own transportation Own vehicle Valid driver's licence Work conditions and physical capabilities Attention to detail Sitting Combination of sitting, standing, walking Own tools/equipment Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Benefits Health benefits Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits