Customer Experience & Travel Support Manager

and manage the Customer Experience & Travel Support function, ensuring consistently high service standards throughout the post-booking and travel journey, including customer inquiries, amendments, urgent requests, and travel-related support. • Take ownership of complex customer cases, escalations and service recovery, coordinating effectively with internal departments, suppliers, travel partners, and other stakeholders to achieve timely and customer-focused resolutions. • Drive operational excellence and continuous improvement by monitoring service KPIs, response times, customer satisfaction, recurring service issues, workflows, resource allocation, and team performance, particularly during peak travel periods. • Lead, coach and develop the customer-facing team by establishing clear standards of accountability, service quality and performance, while using CRM systems, customer feedback, data and technology to improve customer experience, retention and operational efficiency. AED 13,000 to 15,000 per month inclusive of fixed allowances.