Delivery Manager (Integration & Software Development)

successful delivery of integrations for systems developed by our project teams & our bespoke software development pipelines, ensuring seamless delivery across the software development & integration team. The postholder will take ownership of managing and updating the backlog of legacy integrations, leading efforts to refactor these using our integration platform, Boomi & owning the support queues for the team. This role bridges project-based work and ongoing service operations, ensuring smooth transitions and continuous improvement.This is a hybrid role, currently with 2 days per week onsite at our DeptW building in East London.About You You are an experienced Delivery or Project Manager with a strong background in IT services, specifically in overseeing complex integration and software development workstreams. With excellent stakeholder management skills, you excel in building relationships across diverse teams and communicating complex technical information clearly. You are adept at prioritizing multiple workstreams, managing team capacity, and optimizing service desk operations. Your leadership fosters collaboration and productivity, and you have a track record of implementing process improvements and driving continuous improvement in service delivery.About the Department IT Services at Queen Mary University of London is responsible for the provision of all IT-related services across the university. We collaborate with various departments to develop innovative IT solutions while ensuring the smooth operation of existing systems. Our team is committed to supporting the university's vision of inclusivity and excellence, contributing to a community where students and staff can flourish and reach their full potential. About Queen Mary At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form. Benefits We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements. Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly. Valuing Diversity & Committed to Equality